Objections Essay Example | Topics and Well Written Essays - 500 words

Objections - Essay Example Or, monetary returns may be provided. Even still, an additional/extra object can be added in the deal as compensation. All this will not only provide the customer a good value for the money spent, it will give him a psychological reassurance that the vendors meant well, and that it would be plausible to come here again. There is nothing greater than winning the allegiance of a customer. For instance, if the customer has come back with the complaint of the studio service, then any of the three options can be exercised. The entire service can be provided again from scratch, or the money can be returned, or some other facility/service/product can be offered to the customer as a token of goodwill and apology. This would show the customer that the intent to provide service is there on part of the vendor, and even though a glitch might have occurred on this occasion, there is every likelihood that the problem will not persist for the times to follow. Another potent method of accomplishing the same is to question and assess the situation. There is a very fine line here between inquiring, and creating a conflict with the client. The former is intended, and the latter must be avoided at all costs.

Introducing of the New Temporary Coke Assignment

Introducing of the New Temporary Coke - Assignment Example This paper tells that the danger of extinction of polar bears has grabbed the attention of the public worldwide and people resonate with the idea of contributing to saving the species. With its new design with the polar bear on the can the company not only tried spread awareness and raise funds WWF’s polar bear initiative but also tried to use this an emotional strategy to drive sales and increase customer involvement. By this initiative, Coca Cola tried to appeal to the hedonic needs of the consumers. The company expected the consumers to identify themselves with the cause and buy more of these cans. The consequences were not on the expected lines. Consumers confused the new white Coca Cola can with diet coke and this lead to a backlash from the consumers. Consumers were not happy with the move and even protested the change in color by calling it blasphemy. The sales of the product also declined and forced the company to bring back the red cans.   The truly great brands are those which develop a loyal customer base and are able to develop a relationship with the consumer. Consumers identify with brands and products. Loyal customers are satisfied with a brand and buy it continuously over time. Satisfying the customers and establishing a loyal customer base is at the heart of all marketing strategies. Coca Cola is one such brand whose consumers have developed a relationship with its products and it has established a loyal customer base. To consumers a red can means a Coca Cola and a silver can (not red) means a diet coke. Over the years, this has been the distinction that consumers have adopted to identify the 2 different products of the company. Consumers have mainly identified the brand with its traditional Red color. By changing the color of the can the company had completely messed with the brand. This did not go down well with many loyal consumers. Such was the brand identity of Coca Cola that the change of the color was even termed as blasphemy by some consumers. The consumer’s perception of a product depends on the sensation. The immediate response we have to basic stimuli through our sensory receptors are known as sensation. The selecting, organizing and interpreting of these sensations lead to perception about a product. The first sensation of any product that we have is through our eyes. Light and color are the most basic stimuli. By changing the color of the can Coca Cola had changed the first perception that the consumer would have about the product. As soon as a consumer saw a Coca Cola can that was not red, their immediate perception was that it is diet coke. Another factor that leads to this perception is the basic stimuli i.e. color. By changing the color to white, Coca Cola had chosen a color that was very similar to the silver color of their diet coke cans. As the new white can was very similar to the old diet coke can, the change or stimuli was not enough to make the consumers differentiate the two. The c hange or the difference between the two is â€Å"just noticeable difference† wherein it had to be â€Å"just meaningful difference†. Just noticeable difference is the minimum difference between two stimuli and just meaningful difference is the minimum difference needed to influence consumer behavior.

An Introduction to the Skoda Company

An Introduction to the Skoda Company The two cyclists, who were known as Vaclav Laurin and Vaclav Klement, are considered as the founders of Skoda Company. The two cyclists were used to design and produce their own bicycles and eventually it was established as Skoda. In 1925, Skoda was established in Czechoslovakia and gradually, it was expanded towards Eastern Europe by producing cars, farm ploughs, and aero planes other than bicycles. Skoda has to cope with hard times in company history such as war, economic problems and also the changes in the political environment. While the Skoda is grown up internationally, there was a requirement of a strong foreign partner. By, 1990 Volkswagen AG had dominated by joining Skoda. Volkswagen AG is known as the leading car manufacturer in Europe by manufacturing variety of branded products such as Volkswagen, Skoda, and Audi (Skoda Auto, 2011). The remarkable thing is the Skoda UK is selling Skoda cars through its independent network of certified dealers. 1.2 Business as a transformation process In common, there is an input and output can be clearly identified in a business. Input may consist of working force, entrepreneurship, capital and land. Output may be goods and services. Therefore, the process of transformation is common for all the organizations and most of the time, output can be considered as a combination of goods and services (Oxford University Press 2007). For an example considering the hospitality as a business foods and beverage can be the goods they serve and the lodging may be the service they offer. The critical thing is to be produce outputs which may worth higher than the inputs. In financial terms, it is known as the profit in relation to the organizations which are expecting profits. But, in the case of non profit oriented organizations such as schools and hospitals other indicators are used to measure the progress. Transformation may differ from business wise. The critical thing is to implementing innovative methodologies of value addition for the pro ducts and services while cost cutting (Oxford University Press 2007). Value addition can be done by manufacturing outputs that the customers are ready to pay money more than usual price. Since the brand name may be incorporated with customers lifestyle and preferences, effective branding result in improved sales. For an example, plain pair of shoe can be marketed to a higher price by branding it with brands like Nike or Addidas. Chapter 2 Organizational audit and the business environment 2.1 Organizational Audit Organizational audit is critical for a business to meet the following objectives. To analyze the businesss organizational framework, procedures and flow chart. To investigate the contest between the job descriptions, responsibilities and the flow chart of the business.    To emphasize the unsatisfactory aspects of the current structure of the business. To define development paths for improvement of the business. To satisfy these objectives organizational audit is being done by analysis of existing data, summary reporting, individual interviewing processes and analysis of raw data gathered through the surveys. Organizational audit is crucial for a business to cope with the business environment. 2.2 Business environment It is believed that business transformation process may not occur in a vacuum. Firms are driven in particular frameworks and subjected by the business environment. Business environment can be divided in to two. Micro Macro Micro environment consist of individuals or organizations which the business deal with a regular basis. It may include customers, employees, distributors and suppliers which are known as the stakeholders. That all components may have the direct involvement of the business activities and it can be affected by the actions of the business. Therefore, it can be concluded that micro environment play a vital role in the success and the behavior of a business. The macro environment may consist of factors which are lying outside of the direct control of the business. It includes economy, policies of the government and also the social changes. Since these macro factors can primarily change the environment of a business one individual business can rarely do much on its own to shape them. Theoretically, the macro environment can be analyzed by using PESTEL analysis. (Scott, 1982) Chapter 3 The PESTEL analysis for Skoda Company PESTEL Analysis PEST analysis is the methodology of analyzing the macro environment in most of the countries. But, the expanded PEST model which is known as PESTEL is commonly used in UK (CIPD, 2009). PESTEL is stand for Political, Economical, Social, Technological, Environmental and Legal analysis. It describes the outline of macro environment in relation to the business environment. Referring to the political factors, it consists of policies implemented by the government such as the involvement in the economy. It also includes what kind of goods and services to be produced and the priorities in relation to the business support. The political decisions may play a vital role for some businesses which are related to education health and also in the infra structure facilities. Considering the Skoda Company, the changes in laws and regulations such as accounting standards, taxation requirements and environmental laws and legal power of the foreign states may affect on their business especially in the international trade. Therefore, it is critical to monitor the governments policies and regulations in a continuous manner. (Lynch, 1999) Economic factors may include economic growth, interest rates, exchange rates as well as the inflation rate. Those are the factors that may have the potential to make effects on operations and decisions. Referring to Skoda, interest rate may affect its  cost of capital. Therefore, it determines the extent of the growth of the business and expansion. Exchange rates may affect the costs of exporting goods and the supply and price of imported goods. Social  factors include cultural aspects, health perception, population growth rate, age distribution, career attitudes and emphasis on safety. Changes in social factors influence in the product demand and operation. For example, aging process may generate smaller and less-willing workforce .This may lead to increasing the labour cost. Therefore, referring Skoda to cope with these trends there should be various management strategies to be adopted. For an example, it should be more concerned on age limit of the workers when recruiting new workers. The factors such as rate of technological changes, automation and the technical inducements altogether considered as technological factors. Those factors may influence with the outsourcing decisions, market entry barriers and efficient production level of a company. When considering the Skoda, it is producing branded motor cars. Therefore, technology should be their main focus. Because, it creates opportunities for new products and product improvement in relation to the marketing. As the technology advances, new products may launch. (Scott, 1982) Ecological and environmental aspects such as weather, climate, and climate changes can be considered as environmental factors. Those factors may especially influences industries such as tourism, farming, and insurance. Furthermore, growing awareness of the potential impacts of climate change is affecting how companies operate and the products they offer, both creating new markets and diminishing or demolishing existing ones. Discrimination law,  consumer law,  antitrust law,  employment law, and  health and safety law can be considered as the component of the legal factor. These factors can influence with the operation process, cost of production and the demand for the products. Legal aspect mainly focuses on the effect of the national and world legislation. The Skoda Company receives all the rights applicable in the nature of their business and every inventions and product developments are always going into the patented process. I.e. Audi, Skoda. The PESTEL factors are combined with external micro-environmental factors and internal drivers in relation to the business. Furthermore, it can be explained as opportunities and threats in a  SWOT analysis. Chapter 4 The SWOT analysis for Skoda Company SWOT Analysis SWOT is stand for Strengths, Weaknesses, Opportunities and Threats. Strengths can be described as internal components of a business that lead to its growth. Weaknesses can be identified as the attributes that will make disturbances business or make the business susceptible. The external conditions that could lead to future growth are known as the opportunities in SWOT. Threats are described as the external elements which could make negative effects on a business. (Lynch, 1999) To recognize its strengths, Skoda gathered information through researches from both customers and also from the reliable independent surveys. For an example, annual JD Power customer satisfaction survey had questioned the vehicle owners about their feelings on their vehicle for last six months by using questionnaire for about 20,000 owners. According to the results Skoda dominated in the top five car manufacturers for last 13 years (JD Power 2010). Not only that, in 2007, Top Gears survey revealed that among the 56,000 viewers Skoda dominated as the number one car manufacturer (Top Gear 2007). According to those results, Skoda found that the company excelled at satisfying its customers when focusing the owner experience rather than on sales alone. Almost all of Skodas customers would recommend Skoda branded vehicle to others, means that Skoda had a distinctive strength. As a result, Skoda manufactured cars that their customers could enjoy, rather than simply maximizing the sales. The refore, Skoda branded themselves as a quality product that satisfies its customers. Skodas analysis showed that in order to grow the business required to address issues about how the small company fit into the highly competitive market. An out-dated perception of the Skoda brand, related to the companys Eastern European origins, contributed to the business small size. By 1999, Volkswagen AG ownership had changed this negative attitude about Skoda. But, in 2006 brand Health Check revealed that the weak and neutral image in mid market range is still existing when compare to the Ford, Peugeot and Renault like brands (UK Branding 2006). Though, Skoda still deficient of a strong appeal, it is realized that the company needed to reduce the defensive campaigns exemplifying what the brand was not and begin new campaigns illustrating what Skoda had to offer. The change was simple and Skoda knew that its owners were satisfied with their cars. Skoda had realized that its rivals marketing approaches are mainly focused on the product itself. But in contrast, Skoda tends to focus its attention on emphasizing the owners experience with their cars and the customers satisfaction with Skoda vehicles. This SWOT analysis may lead Skoda to distinguish its product from its competitors. Considering the UK market, there are 50 different car makers selling around 200 vehicle models. To survive in this large and competitive market, Skoda needed to ensure that its message would not be lost or drowned out within the crowded environment. As a result, Skoda had manufactured seven different cars such as city car, luxurious car, and family car addressing different market segments with subsequent levels of pricing. Chapter 5 The planning for a business and implementation a new strategy 5.1 Strategic planning, Tactical planning and Operational planning Depending on the PESTEL and SWOT analysis, the business plan for the business should be created by the management of the business. Planning process can be identified as three phases such as strategic planning, tactical planning and operational planning. Strategic Planning can be considered as a long term planning attempted by senior management of a business. I.e. the executives. It involves making decisions which will work toward reaching an organizations mission and vision statements. Tactical planning it the mid term planning. It may range from months up to about two years. This involves middle management those who plan strategies to achieve a businesss strategic goals. In contrast, operational planning is routine planning handled by front line managers. They may report to middle management and enact the leg work of the strategies developed by middle management to achieve strategic goals. 5.2 Implementation of the new strategy Novel business strategies are designed to improve the overall utility of a business, its employees and increase profitability of the business. But change may be troublemaking and can be costly within its own context as employees deal with new procedures, information technology, products or an organizational matrix. To reduce the cost, disturbances and negative effects of implementing new strategies, it should implement a strategy for implementation. Essentially, a well planned and accomplished implementation plan may lead to reduce confrontation to the changes. The process of implementing a new strategy can be identified as six major steps (Kaplan and Norton 2010). Split the new strategy into smaller portions. Aware the employees about the map of change Create and post a scorecard for the new implementation, helping as a cheerleader to employees throughout the process that success is reasonable step wise. Acquiring the feedback regarding the new strategy at each stage by employee surveys. Request customer satisfaction. Doing the correct adjustments in the new strategy, time scale and goals based on feedback and customer satisfaction. 5.3 Conclusion With the concentrated study of the PESTLE, the Skoda Company will continue to emerge and develop if they manage to find solutions in different challenges that the entire organization might face in the future. Since the external environment is extremely complex and dynamic it is important to conducting the PESTEL in a regular basis. Practically, it may not possible to identify almost all the significant changes in the business environment. But, still they may able to find some of those critical changes through their assumptions and that will lead them to take the correct decision in the future. At present the PESTEL structure is further expanded as STEEPLE and STEEPLED by considering the ethical and demographic factors. Therefore, it may be important to stick to this latest model, because in some businesses those factors considered to be critical. To improve its performance, it may be needed to conduct a brand positioning examination by obtaining market research data from both interna l and external audits, allowing Skoda to conduct a SWOT analysis.   Skodas SWOT analysis may facilitate the company to reveal that customer satisfaction by purchasing their products. Not only that, it also reveals that the brand was no longer seen as a poor, outdated car, the company was able to operate within a position in the market, and that a change in public perception was very important to Skodas ability to expand within a highly competitive market. SWOT analysis makes the raw information which may gathered from a survey in to an order therefore, it may support managers to investigate both internally and externally. Therefore, it may also highlight the key internal weaknesses of a business, and also the strengths what the management should be alert on their business. Depending on the SWOT and PESTEL analysis, it is required to implement a new business strategy. The critical thing is to implement that new business strategy without disrupting the business.

Tastes Great or Less Filling :: Commercial Analysis Essays

Tastes Great or Less Filling? Works Cited Missing Yes, yes, oh yes! Most of us are familiar with the current advertising campaign of Clariols Herbal Essences shampoo and conditioner. It has been running for quite a while now. The woman enters a room and to her surprise a bottle of shampoo and conditioner await her. Then we suddenly find her either washing her own hair or having her hair washed and she is pleasurably screaming and shouting. The add seems to imply that the shampoo and/or conditioner causes an orgasm like experience for the woman. The commercial is clearly targeted towards women, yet the woman is usually beautiful. Between the beautiful woman and the screaming female it is difficult to deny that men do not keep a slight interest in the commercial. The images in the commercial keep peoples attention, and that is what sells the product. Another commercial recently made its debut earlier this year during the closing weeks and playoffs of the NFL season. It is the highly controversial Miller Lite catfight commercial. The commercial was considered controversial because of the two women in it. Many argue that the women were being exploited for their good looks, yet in McClouds Show and Tell, ...words and pictures have great powers to tell their stories when creators fully exploit them both, (152). That is how advertisers accomplish their mission. What are they trying to do? They are trying to keep your attention so that you will buy their product. They exploit their images and their words to get the most of them. Also, words and moving pictures have half the world in thrall to their charms, (141). The commercial starts out with two women fighting over why Miller Lite is such a good beer. One claims that it is the taste of the beer and the other claims that it is because it is less filling. The verbal struggle erupts into a physical battle when the brunette woman flips the table over. The blonde then punches the brunette which is followed by the brunette throwing the blonde into a fountain and they fight as they rip each others clothes off. The commercial then cuts to two men laughing at what a great commercial the viewer just saw would make, while two women are shown with their mouths wide open as if they were offended by what they had just heard.

Interpretive vs. Escapist

Interpretive vs. Escapist As defined by Arp and Johnson, commercial fiction, or escapist literature, is â€Å"fiction written to meet the taste of a wide popular audience and relying usually on tested formulas for satisfying such taste† (Arp 744). Arp and Johnson also state that literary fiction, otherwise known as interpretive literature, is â€Å"fiction written with serious artistic intentions, providing an imagined experience yielding authentic insights into some significant aspect of life† (Arp 745). In â€Å"Once upon a Time†, Nadine Gordimer uses a unique combination of both interpretive and escapist literature styles to portray a message that there is no way to absolutely guarantee a person’s safety. Although Nadine Gordimer does use some elements of the escapist literature style to develop this piece of fiction, the story is primarily interpretive literature. Arp and Johnson state that â€Å"literary fiction plunges us, through the author’s imaginative vision and artistic ability, more deeply into the real world† (Arp 4). In â€Å"Once upon a Time†, Gordimer leaves the reader to his or her own insights as to what could have been done to avoid the particular outcome. She does not point out any particular moral to the story, but instead lets the reader absorb the family’s plight. The escapist style is recognized in the bedtime story that the narrator creates—the story within the story. In this story the emphasis is on plot rather than on character development, and the characters are obviously lacking the full dynamic quality that the reader identifies in the round character. Yet, again, unlike escapist literature, the conclusion of this story is far from the â€Å"happily ever after† endings of its type, and, being that there is no real moral to the story, in this way also, it is thus rendered more interpretive. The interpretive style is also apparent in the author’s choice of plot. The plot, unlike the typical escapist piece of literature, is non-linear; the ending, as opposed to the happy ending of an escapist literature piece, is indeterminate. In the beginning, the reader is introduced to a person who is experiencing anxiety, and this person then begins her own story. The reader is never brought back to the story of the narrator. As the narrator’s initial conflict remains unresolved at the closing of the story, the ending is indeterminate. In the bedtime story also, the problem is unsolved at the end. Instead, the narrator ends the story in a decidedly sardonic mocking of the traditional â€Å"They lived happily ever after† story. Due to both of these points, â€Å"Once upon a Time† would be described as a non-linear story. Though she is the most realistic character in the entire work of fiction, the character of the narrator is also more flat than round. Her situation is described to the reader in painful detail and in such a way that the reader will identify with her. However, her behavior is very typical of a person in her position. Awakened in the middle of the night as she was and hearing â€Å"a creaking of the kind made by the weight carried by one foot after another along a wooden floor† (Gordimer 183), the reader could not expect anything else but fear. Her roundness is shown in her slight internal conflict. She believes that she should not be scared, yet she cannot make her imagination—or mind—yield to her will. I couldn’t find a position in which my mind would let go of my body—release me to sleep again† (Gordimer 184). Although she is given an element of roundness, the narrator’s character remains more flat than round. The man, holding the role of a father, a husband, a son, and an employer in the story, is just what a reader would expect of an accommodating man in his positi on—in essence, the stereotypical man. This is shown in a number of ways. He played the role of supporting husband perfectly in always acknowledging his wife’s concerns. In order to calm her fears, â€Å"he had electronically controlled gates fitted† (Gordimer 185), to provide further control of any outsiders’ access to their property, as well as having the wall surrounding their property built higher. For the reason of pacifying the trusted housemaid, he had bars affixed â€Å"to the doors and windows of the house, and an alarm system installed† (Gordimer 185). Throughout the story, the man acquiesces to one after another requests, changing little from the unafraid, doting provider that the author first introduces to the reader. In the beginning of the story, the man is clearly unconcerned about his or his family’s safety from such people as the wife worries about. On more than one occasion, he assured his wife that â€Å"there was nothing to fear† (Gordimer 185). However, in the course of events, he attains some small quality of roundness in that his concern over his family’s security evolves into an obsession, perhaps due to his wife’s influence. During times that the family would go for walks, they would no longer pause â€Å"to admire this show of roses or that perfect lawn† (Gordimer 187); instead â€Å"the husband and ife found themselves comparing the possible effectiveness of each style [of each security system] against its appearance† (Gordimer 187). In changing his mind and/or in his allowance of the circumstances to change him, a slight element of roundness is added to the father’s relatively flat character. The man’s wife does not change by the end of this story, thereby showing her to be a flat character—predictable, stereotypical, static, and, in this case, easily defined as â€Å"good. † However, in the course of the story, the reader will also see a side of her that conflicts with her fears, which gives her some roundness. Women in general are typically more concerned than men with safety issues. Danger, whether real or perceived, is seen as a threat to their well-being, as well as to that of their loved ones. Be that as it may, the wife’s actions and fears are entirely understandable and predictable in â€Å"Once Upon A Time. † â€Å"She was afraid that some day†¦people might come up the street†¦and open the gates and stream in† (Gordimer 185). Perhaps not entirely logical, but such behavior is considered the norm for women, thus displaying her flatness as a character. However, at the same time, she also has a quality of roundness to her as well. Even though she advocates every extra security measure to protect herself and her family from â€Å"such people† (Gordimer 185), from the streets, those are the very ones that she feels compassion for. â€Å"The wife could never see anyone go hungry. She sent the trusted housemaid out with bread and tea† (Gordimer 186). The fact that she feels torn over the plight of these individuals and then her very attempts to isolate herself from them shows her internal conflict, thus giving a small element of roundness to her otherwise flat character. In the little boy, Gordimer paints the picture of endearing, playful innocence as well as naivete. His naivete and playfulness is demonstrated in his â€Å"[fascination] with the [intercom] device† (Gordimer 185), as well as in his tendency to imagine himself the hero in a fairytale story, which leads to his demise: â€Å"he pretended to be the Prince who braves the terrible thicket of thorns to enter the palace and kiss the Sleeping Beauty back to life† (Gordimer 188). Interestingly enough, the boy has the smallest role throughout the story and yet he becomes the character that the narrator uses to bring his/her point home. However, due to the fact that his character never undergoes any kind of change, he cannot be labeled as a round character. The trustworthy maid is also a stereotypical, flat character. This is suggested simply by her given name of â€Å"trusted housemaid† (Gordimer 185). Despite the circumstances of the times and the distrust that the wife feels towards people of her kind, the man and his wife trusted the housemaid enough to leave her â€Å"with responsibility for [their] possessions† (Gordimer 185). Also, not unlike the typical housemaid, she was an influence on her mistress. The housemaid fed the wife’s fears of these â€Å"people of another color† (Gordimer 185), telling the wife that â€Å"these were loafers and tsotsis† (Gordimer 186). In pointing out the â€Å"loafers’† shortcomings, perhaps because of her insecurities, she redirected the wife’s attentions away from caring for these people—typical behavior from an employee anxious to keep her job. On account of this stereotypical behavior, as well as the fact that she remains a static character throughout the story, the housemaid is a flat character. The last human character, the itinerant gardener, is also a flat character. The only thing that the author mentions concerning the gardener is that he was â€Å"highly recommended by the neighbors† (Gordimer 184). The gardener’s one purpose in the story was to aid in getting the little boy out of the security coil. â€Å"†¦the itinerant gardener, whose day it was, came running†¦and tore his hands trying to get at the little boy† (Gordimer 188). Typical of a man of service, he seemed willing to help in whatever way necessary. In the beginning of the story the narrator battles to control her own fears regarding physical security. The â€Å"bedtime story† created to alleviate his or her discomfort attempts to convince the hearer or the reader of the fact that one’s fate is out of one’s control. The author uses â€Å"Once upon a Time† to illustrate that there is no real way to guarantee anyone’s safety, no matter how hard the person tries.

Barriers of Communication Essay

Everyone has experienced, at one time or another frustration of feeling misunderstood and being unable to make us understood by others. Communication should be simple but is often difficult because people tend to create barriers. Barriers often lead to your message becoming unclear and confusing to others. For communication to become more effective one has to overcoming these barriers to send a clear message. Cultural Differences can be a barrier to communication because of the variations between cultures and the different background, beliefs and opinions of others. Some people may think your being racist because of the way you speak to them and if you argue back to them about their opinions and beliefs, they may get offended. Cultural Differences can also be the way people dress, their religions, interests and the kind of food they may eat. Read more:  Identify different reasons why people communicate  essay Also certain hand gestures in America may have different meaning in other countries which could distort your message. A way to overcome this barrier is to respect other people’s opinions and beliefs and to educate yourself. Foreign languages are also barriers to communicate because you might attempt to speak to someone in English but the other person may speak Spanish. You wouldn’t be able to communicate with them due to the language you speak. A way to overcome this barrier would be attempting to use the other individual’s preferred spoken language to communicate or get an interpreter to help you. One barrier of communication can be the surroundings of which the communication is going to take place. The space of which the communication is being held is very important, as it is vital that all people communicating can see one another’s facial expressions. Since we spend more time hitting the letters on a keypad than actually participating in face-to-face communication it is important to try and overcome this barrier when possible. For example when you’re having a conversation with another via text messaging or emails it is very easy for the message to be misinterpreted because emotions are sometimes hardier to decipher. A lot of communication is based on body language when talking face to face. When we communicate things that we care about, we do so mainly using nonverbal signals. Wordless communication, or body language, includes facial expressions, body movement and gestures, eye contact, posture, and the tone of your voice. By texting and emailing this barrier is created and confusion can happen. So, if it is an important conversation or an important message to relay to another person it is best to talk to them face to face. This would lower ones chances of distorting the message or creating more problems because of a distorted message. Identify the barriers that you put up can help you overcome them and communicate better with others. Effective communication helps us better understand a person or situation and enables us to resolve differences. By learning these effective communication skills, you can better connect with your spouse, kids, friends, and coworkers. References MUSCARELLO, P. (2012). Breaking the Communication Barrier. Business Officer, 46(1), 11-13.

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The Snake essays

The Snake essays A short story by John Steinbeck, The Snake depicts the strange encounter between a man, Dr. Phillips, and a mysterious woman who arrives at his laboratory one night. The central theme of the tale revolves around Steinbecks interpretation of the contrast between men and women. It appears that his idea was: Men represent reason; Women represent nature. In the story we watch as the two opposing sides meet each other in the dark laboratory. Steinbeck uses the first two pages of the story to characterize the differences between the male character and the female. Dr. Phillips is portrayed as being a young man in seemingly good shape, as he is able to climb up over the rocks, and having preoccupied eyes of one who looks through the microscope a great deal Right away Steinbeck illustrates Phillips masculinity by showing his attempt at mastering nature; when the Doctor calmly selects a cat from a cage and kills the animal in the quest of scientific knowledge, he does it because it is reasonable and logical to try and better understand the way that nature works. It stark contrast to the clean cut Dr. Phillips, the woman visitor is shown as A tall, lean woman... dressed in a severe dark suit-her straight black hair, growing low on a flat forehead, was mussed as though the wind had been blowing it. Her black eyes glittered in the strong light. The description of her hair is very important in that it shows she is allowing nat ure to affect her as it would naturally, and not trying to be a master over its effects like Phillips when he wore rubber boots and leather coat while out in the tide pool. Now that the characters have met face to face, Phillips continues about his work while the woman waits patiently for him to finish. The tone of the story begins to change at this point away from a story about the scientific work of Dr. Phillips to a battle between the forces of man ...

Analysis of leadership and managerial effectiveness

Analysis of leadership and managerial effectiveness Leadership power, influence, path-builder and director. it can defined in many ways, but most commonly Leader is person who influences the thoughts and behaviors of others; a leaders is one who establishes the direction for others to willingly follow. One person can serve as a leader or several persons might share leadership. A person may be appointed as leader or may be elected by people within his circle. Leaders play vital role in standardizing performance. Leaders can influence other to perform beyond the expectations. Managers plan, organize, lead and control so that â€Å"leading† and â€Å"managing† are inseparable, they are both integral part of each other. If one cant influence and inspire others to work willingly towards aims then all planning and organizing will be ineffective. Similarly setting direction is usually not enough, no matter how inspiring one can be, management skills are crucial. Main characteristics of leadership:- Self Confidence- They have c omplete confidence in their judgment and ability. A vision- This is an idealized goal that proposes a future better than the status quo. The greater the disparity between idealized goal and the status quo, the more likely that followers will attribute extraordinary vision to the leader. 3.Ability to articulate the vision- They are able to clarify and state the vision in terms that are understandable to others. This articulation demonstrates an understanding of the followers’ needs and, hence acts as a motivating force. 4.Strong convictions about vision- Charismatic leaders are perceived as being strongly committed, and willing to take on high personal risk, incur high costs, and engage in self-sacrifice to achieve their vision. 5. Behavior that is out of the ordinary- Those with charisma engage in behavior that is perceived as being novel, unconventional, and counter to norms. When successful , these behaviors evoke surprise and admiration in followers. 6.Perceived as being a change agent- Charismatic leaders are perceived as agents of radical change rather than as caretakers of the status quo. 7. Environmental sensitivity- These leaders are able to make realistic assessments of the environmental constraints and resources needed to bring about change. Main objective of leadership:- 1- Begin with the End in Mind Clearly define AND communicate the objective; then lead unapologetically to its conclusion 2- There is no â€Å"I† in TEAM Team players have value and are contributors to a group effort; self promoters do not have value and steal from the group. Cultivate team players and cull self promoters 3- Develop an Institutional Memory Remember mistakes – and the costs associated with fixing them – or they will repeat themselves ad nauseum 4- Set a good example by being a good citizen at home, in your community and at work No business success will make up for being a lousy citizen 5- Control the environment effectively, without suppres sing creativity & flow Don’t let the environment control you. 6- Do reward behavior you want repeated Behavior (and success) that is rewarded will increase in duration, intensity and frequency. 7- Don’t reinforce and don’t ignore behavior you want stopped Fear of conflict and avoidance of accountability will only lead to wide spreaddys function and more unwanted behavior.

How Can Social Change Be Brought About, Especially in a Totalitarian Essay

How Can Social Change Be Brought About, Especially in a Totalitarian Society Like the One Nafisi Describes - Essay Example In order to break the silence or discover possibilities to exercise their free will, individuals must strive to resist to such pressures on individual level. If only people realize what a deadly solution silence is, they would never choose to resort to it. It is a manifestation of the weakness and inability of individuals to stand for their basic human rights. In order to fight the system, Nafisi had to create a little world of her own with a like-minded group of students in order to evade the restrictions of the totalitarian regime they were living in. The classic literary works they studied together opened new vistas for their inner struggles to break the silence and to stand for their rights and this is how they survived in such suffocating circumstances with little efforts. â€Å"†¦ like Lolita, we tried to escape and to create our own little pocket of freedom.† (Nafisi, 435) They developed a strong bond during their struggle to keep their spirits alive and to carve o ut a little space for themselves and also learnt how to handle unfavorable circumstances. This is what Gladwell says about the Power of Context: â€Å"†¦ the Power of Context says that what really matters is little things.†(242) If people wait for radical social changes to take place, they must start by taking the first little steps themselves. Nafisi and Gladwell argue that environment plays an important role in shaping human behaviors. People tend to think and act differently under different circumstances and they even develop different perspectives of life in different situations. It was for this reason that reading Lolita in Tehran became an altogether different experience. â€Å"This then is the story of Lolita in Tehran, how Lolita gave a different color to Tehran and how Tehran helped redefine Nabakov’s novel, turning it into this Lolita, our Lolita.†( Nafisi, 420) Gladwell also emphasizes upon the strong impact of environment on human actions. Our b ehaviors undoubtedly reflect our familial and educational backgrounds, mentalities, and genetics- but most importantly they are shaped and governed by the environments we live in. We pick up cues from the environment and act or react accordingly. â€Å"The impetus to engage in a certain kind of behavior is not coming from a certain kind of person but from the feature of the environment.† (Gladwell, 238) In totalitarian regimes, it is incumbent upon individuals seeking social change to voice their concerns. The environmental factors might be discouraging and disheartening, but it is within human powers how they behave in particular situations. It is important to have will power, voice and the determination to express yourself through sensible and methodological actions. Social change can be brought about on the grassroots-level of totalitarian societies by instilling a general awareness about free will and the right to exercise it through words and actions. Rampant and radical movements can be easily undermined by such political systems by force; however, awareness about basic human rights seeps in the deepest layer of societies over the years. Such changes evolve slowly out of the dire need of the citizens to express their free will. In a totalitarian society like the one Nafisi describes, individuals are forced to redefine their behaviors particularly in public. People are forced to practice such customs in which they do not believe in; and they are expected to act and behave like the tools of a totalitarian system. If given an opportunity to

International Economic Environment of Business Essay

International Economic Environment of Business - Essay Example This essay stresses that the United Arab Emirates has evolved through series of business strategic developments which have seen it survived many economic crises during the last four decades. The country has adopted proactive measures to make sure that the activities of the foreign investors are not hindered by any internal economic hurdles that could destroy the plan of UAE government to create an international business haven for businesspeople of different kind. This paper makes a conclusion that the United Arab Emirates is made up of seven federating states that are governed by a President and constitutional monarchies. The country has interconnected series of governing bodies that manage the affairs of both the public and the business sector. Even though the Islamic ideology is the modus operandi, the institutions of social control in United Arab Emirates have been modernized in recent times, and they are quite similar to those obtainable in Western countries. The President appoints ministers who will manage the affairs of their respective ministries. As far as international business is concerned, the following ministries provide the appropriate protection for the foreign businesses operating in UAE: ministries of Foreign Trade, Economy, Social Affairs, and so on. There are some business regulatory agencies which regulate the business environment to guarantee that standards are not compromised; there are law-enforcement agents like police, immigration and customs officials that make sure that the properties of foreign businesses are duly protected.

Music and Mediation Therapy Essay Example | Topics and Well Written Essays - 2500 words

Music and Mediation Therapy - Essay Example Therefore, it is much better than medication and needs to be practiced more often. Also, those who regularly meditate report hat they feel happy, fresh, at peace and free. Meditation Therapy for Anxiety and Pain Meditation is said to reduce blood pressure, heart rate and heart rhythm disturbances. This allows for adrenaline levels in blood to go down and this hormone is responsible for mediating emotional arousal in our body. There are two kinds of most basic and common meditation practices: transcendental meditation and mindfulness meditation. In the first process the meditator continuously repeats a single word which is called a mantra and he has to make his feelings and thinking to go away. The second process involves the person focusing all his attention on his thoughts and sensations and this process is normally for stress-reduction. Guided meditation is a kind of meditation using phrases of evocative spoken images which allow the person’s mind to become relaxed. Blue Shi eld insurance company conducted a research and their findings suggested that the surgery patients who listened to a guided meditation prior to surgery had a better recovery, was more cost efficient and they felt an improved sense of healing (Weiss, 2008). Another report, by the University of Massachusetts Stress Reduction Clinic showed a reduction in chronic pain by average 50%. In fact, the follow up studies reported that this pain reduction lasted for more than a year. Such effects result because meditation promotes the positive sites of the mind which include compassion, sympathy, big-heartedness, love, endurance and forbearance; therefore, allowing the... Based on this research it is recommended that non-pharmacological methods should be used for any purpose till they prove to be useful. Similar is the case with patents having to cope with surgical procedures. The pre-surgery anxiety and the post-operative pain that they have to experience may be overcome by music and meditation as it reduces stress anxiety and pain. Besides, such therapies are better for the patient since they have no side effects neither do they carry any risks of using them. Meditation is a state of awareness of the present without thinking. When we are normally thinking we usually replay or regret the past or worry about the future. However, during meditation such is not the case and during this process the person is only focusing on the present moment. Therefore, the person is just thinking about the wonders he has as of that very moment and thus there is no interference. When one is meditating he is not doing or thinking anything; he is just being. Pain therapy is not an alternative to the pain medications. Rather it is to be used as an adjuvant to the existing medications where either the efficiency of such medication is increased many fold by using music or the side effect profile is improved by lowering the dosages given. Although relaxation exercises are another means through which a patient can be relaxed music works better as it has more advantages. Music motivates a person and improves his mood and allows for the promotion of relaxing feelings.

Evidence, argumants and evaluation on whether mergres and acquisitions Essay

Evidence, argumants and evaluation on whether mergres and acquisitions incraese shareholders wealth - Essay Example The following sections of the paper discuss the effects of Mergers and acquisitions on the shareholders’ wealth. Mergers and acquisition have led to the increase of shareholders market presence in certain industries according to Brigham and Houston (2009). This has also led to effective sales and marketing associations by the merging companies. As a result, this leads to increased wealth of the shareholders. Mergers and acquisitions often lead to greater market presence of the companies involved (Fleuriet 2008). Higher market shares that result from mergers and acquisitions often lead to increased purchasing ability and control over suppliers as suggested by Bruner (2004). When an organization buys a product in higher volumes than previously, the purchase cost becomes lower making the company become more price competitive. This has the potential of attracting greater sales and, therefore, higher value to shareholders. Mergers ad acquisitions may lead to improvements in company operations especially in the case of manufacturing companies as suggested by DePamphilis (2011). Therefore by increasing facilities through mergers and acquisitions, the company raises its capacity to manufacture more products or higher quality products. The company as well has its credibility increased which positively increases the shareholders wealth (Maddiganand and Zaima 1985). Mergers and acquisition often lead to symbiotic relationships between the two companies. As a result, the two companies tend to support one another, which in return helps the shareholders realize greater value from their investments. Mergers and acquisitions combine the operations of the two companies leading to higher sales capable of supporting their concurrent higher budgets hence raising the wealth of the shareholders (Cartwright and Schoenberg 2006). In some cases, mergers and acquisitions may not add value to shareholders’ wealth. This happens for example when management of one

Enhancing health and social care through inter-professional education Essay

Enhancing health and social care through inter-professional education - Essay Example Prior to begin with the group work, my mind was pre-occupied with various feelings and I was quite nervous regarding the accuracy of the outcomes to be obtained through my performance. I was also shy, as I had to perform within a group comprising different people, some of them being experienced than me. My knowledge and skills has changed significantly after the group work. I have gained more knowledge about radiography by analysing the viewpoints of the students engaged in the work process with me. The different styles used by others also helped me in enhancing my own way of working and incorporating various significant aspects relating to radiography. I experienced and gained better knowledge about how to handle the differences in the view points while working in a group and arrive to one particular solution in order to make the work more effective. Through the group work, I learnt that views of every student are important and their significance depends on the way they are communicated to every individual or group (U.S. Department, 2013; Canterbury Christ Church University, 2012). After the group work with the students, it can be argued that my behaviour would be different as I was expecting so with the development in my knowledge base. This can be owing to the influence of diverse students and their behavioural traits that inspired me to do better in radiography. Subsequently, I have become more confident regarding the use of radiography and its operations for visualising the internal body parts of an individual with accuracy. I also gained much understanding about the procedures and the safety measures involved in radiography that eventually helped me in meeting the professional challenges confidently. Through my experience, I was able to identify that different members in the team have different views along with styles while handling situations. This has helped me in broadening my knowledge and making my behaviour more

Case study on intellectual property right Essay

Case study on intellectual property right - Essay Example In a context of intellectual property rights, perhaps most common are copyrights and patents. Both are designed to protect those who had invested their talents in producing their works and allow for a reasonable financial return for their efforts within a certain time frame, after which the right or patent will expire and become a common good subject to the commerce of man. The advent of new technologies has made it imperative for all the producers of values embedded in intellectual capital and knowledge-based assets to assert their rights and protect these assets. The convergence of electronics consumer products, the rise of Internet usage and the digitization of most communications technology has made it quite easy to copy anything. A precedent case was filed by the music group Metallica against the founder and those who had availed of the file-sharing services of Napster software as a copyright infringement. Intellectual property right pertains to a right that gives a producer (ei ther author, artist, composer, inventor or publisher) the exclusive right to produce and distribute expressive work and this expressive work must be reproducible in some tangible form (means it can be copied) on some material like paper, tapes, films, clay or computer disks. It must be substantially new and lastly, only expressive works can be protected but not the original ideas behind it. Discussion Most business organizations would immediately patent any invention by an employee as a strategic and economic policy to enhance their competitiveness within their industry and further protect themselves from imitations (Andersen 148). There are various country, federal and state laws regarding who owns the rights to an invention (as an example here) discovered or made by an employee. Generally speaking, it is the employer who has the right to patent an invention by virtue of an employment contract with the employee, who in exchange for wages or a monthly salary, is willing to cede the rights and ownership of such inventions in favour of the company he works for. The new invention is therefore the property of the old employer. It is not absolute, however. There is usually a clause in such employment contracts termed as a â€Å"trailing obligation clause† in which a previous employer has the rights to such an invention or innovation for up to between six to twelve months only after the end of employment. If the company does not show interest in said invention, then the employee owns the rights. The employer organisation has the option of either patenting the invention or not. It is up to the company to decide on this matter since other issues might negate the necessity of the patent application. Reasons could include the conclusion that the invention is not patentable or there is a high cost in detecting and pursuing patent infringements (Davis 148). A primary responsibility of the employer is to explore all possible options regarding the commercial and tech nical viability of the invention or innovation. This is especially true in large firms which have big departments devoted to technical research and product development. This means the employer can choose to revise the invention or pursue further technical work and research that will improve the invention and remedy its flaws. The firm cannot hope to market an invention that is flawed as it will destroy its good reputation and brand name; it will further subject it to possible consumer suits if the buyer of

Enhancing health and social care through inter-professional education Essay

Enhancing health and social care through inter-professional education - Essay Example Prior to begin with the group work, my mind was pre-occupied with various feelings and I was quite nervous regarding the accuracy of the outcomes to be obtained through my performance. I was also shy, as I had to perform within a group comprising different people, some of them being experienced than me. My knowledge and skills has changed significantly after the group work. I have gained more knowledge about radiography by analysing the viewpoints of the students engaged in the work process with me. The different styles used by others also helped me in enhancing my own way of working and incorporating various significant aspects relating to radiography. I experienced and gained better knowledge about how to handle the differences in the view points while working in a group and arrive to one particular solution in order to make the work more effective. Through the group work, I learnt that views of every student are important and their significance depends on the way they are communicated to every individual or group (U.S. Department, 2013; Canterbury Christ Church University, 2012). After the group work with the students, it can be argued that my behaviour would be different as I was expecting so with the development in my knowledge base. This can be owing to the influence of diverse students and their behavioural traits that inspired me to do better in radiography. Subsequently, I have become more confident regarding the use of radiography and its operations for visualising the internal body parts of an individual with accuracy. I also gained much understanding about the procedures and the safety measures involved in radiography that eventually helped me in meeting the professional challenges confidently. Through my experience, I was able to identify that different members in the team have different views along with styles while handling situations. This has helped me in broadening my knowledge and making my behaviour more

How Internal and External Forces Affect Organizational Behavior Essay Example for Free

How Internal and External Forces Affect Organizational Behavior Essay Analyze how internal and External Forces Affect Organizational Behavior Examples of Internal and External Forces Include the Following: Competition: Some Chief Executive Officers when trying to build a high performance work culture will use a strategy that pits one employee against another employee to form a competition between the two. Methods such as these may entice employees to work harder, but sometimes these tactics will backfire and undermine employee cooperation. In-house internal competition does sound logical to many managers, employ the best people and evaluate them on regular intervals with sound measures. Then rank them from best to worst, unload the worst then praise the best, and shower them with money, and promotions while devoting enough attention to the rest of them so that they will not leave, and keep working hard. â€Å"The rhetoric of competition is appealing in our individualistic sports-oriented society, and we revere executives who talk about tough competition, survival of the fittest and the virtues of winning.† Past-news Organizational-Behavior-The-Enemy-Next-Door http://www.cioinsight.com The economy: Hiring practices have changed dramatically over the years. Quality individuals are being employed, and immediately they are trained for positions within the organization. Companies are investing in low or unskilled workers and training them at company expense. In the past this has been a warning sign to businesses. As the economy rises, organizations are coerced to hire worker who are less experienced. This means that there is a loss of productivity. However, salary increases have remained the same at an increase of1.8%, down from the 3% in 1998. â€Å"Productivity, which should have been much lower, has proceeded at 2% annually. Part of the explanation for this unprecedented trend seems to be the investment of companies into equipment. Technology has become so accessible that unskilled workers, bolstered by new technology, can be many times more productive† Retrieved from Business Week Online June 10th, 2011 â€Å"The Economy’s Rising Tide,† by David Leonhardt, and Laura Cohn http://www.associatedcontent.com/article/1139/organizationalbehavior

Ethological Principles In The Study Of Animal Behaviour

Ethological Principles In The Study Of Animal Behaviour Today, the study of animal behaviour is as far reaching as it was for our hominin ancestors who must have had some sense of understanding of animal behaviour while navigating through ancestral African environments. The effects of behavioural research on contemporary civilizations contributes to many aspects of human social and medical research, as well as impacts topics in conservation, habitat/resource sustainability, food production, and population dynamics. Over the last half century, animal behaviour has taken on several different forms. The aim of this of this essay is to explore the scientific study of modern animal behaviour known as ethology: Look at the historic approach to animal behaviour; review the central concepts of ethology, expanding upon Tinbergens (1963) four questions of causation, ontogeny, function, and evolution; illustrate the benefits of using ethological methodology in the study of behavioural phenomenon and discuss the potential impact of ethology on future behavioural research. I examine these questions in the light of comparative research on human and nonhuman primates. Animal Behaviour: A Brief Introduction The study of animal behaviour spans across many disciplines, each field asking specific questions and offering different levels of explanation. Behaviour can be described in terms of underlying hormonal/physiological mechanisms, developmental mechanisms, adaptive function, and in terms of evolutionary pathways of behaviour (McFarland, 1993). Before the advent of ethology, most behavioural disciplines attempted to answers only one or two of these questions at a time. For example, investigating how and when behaviours evolved confront behavioural scientists with a daunting task. Evolutionary biologists are equipped to answer these types of questions by using a phylogenetic approach. Phylogenetic trees allow scientist to investigate correlated evolutionary change and reconstruct ancestral states, making it possible to identify evolutionary relationships between homologous behaviours in closely related species (Nunn and Barton, 2001). This comparative method is useful if you are interested in understanding when a specific behaviour emerged in a species evolutionary history. Often, this line of inquiry leads researchers to generate addition questions: What environmental changes would have selected for this type of behaviour? Is this behaviour adaptive? How would this behaviour increase fitness and persists over time? Comparing similar behaviours between closely related species, occupying a similar niche, and evolutionary histories, provide a solid fr amework to begin generating testable hypotheses to these aforementioned questions. In the early 20th century, psychology comprised its own unique set of methods and experimental techniques that usually consisted of running controlled experiments in a laboratory setting while investigating behaviour (Bateson and Klopfer, 1989). Psychologists were concerned with designing experiments that tested proximate causations of behaviours. For example, a psychologist might investigate the developmental factors that affect the acquisition of learning and imprinting (Martin and Bateson, 2007). Investigating causal relationships to behaviour provide insight into whether behaviour is innate or if it is learned in the context of an individuals environment. On the other hand, behavioural neuroscience aimed to understand causal physiological mechanisms and corresponding neural controls that are modulated by environmental stimuli (Carlson, 2006). This field is concerned with identifying how an animals physiology interacts and is influenced by environment factors, and how this interaction elicits a behavioural response. In the mid 20th century, the behavioural sciences operated independently of one another, as if each disciplines research was a mutually exclusive approach. At that time the competing schools of thought failed to recognize the significant relationships between causation, development, function, evolution, or how each of the corresponding fields actually were complementary to each level of explanation. The scientific study of animal behaviour was in dire need of a complete synthesis that would incorporate proximate and ultimate classes of behaviour into a complementary, integrative framework. The Birth of Ethology The modern study of ethology filled this gap, and sought to piece together the fragmented behavioural scientific approaches. This new field aimed to explain all four classes of behavioural determinants, providing a full account of the phenomenon under study (Bateson and Klopfer, 1982). In the remaining section, I will define ethological principles, highlight the pitfalls of focusing on either proximate or ultimate levels of explanation, and present the case of modern ethology as the more systematic approach to the study of animal behaviour. Understanding the reason why a particular animal behaves in a certain way requires the right type of questions to be asked. In 1963, Niko Tinbergen, one of the founders of ethology, published the paper, On Aims and Methods of Ethology. In this paper he introduced four distinct and broad questions that he used in trying to answer the question, Why does an animal behave like that? (Shettleworth, 1998). In doing so, he laid the foundation for the study modern ethology. Ethology is the study of animal behaviour which attempts to answer four classes of questions: causation, ontogeny, function, and evolution. If a researcher wanted to know why baboons groom one another, it would be important to consider the immediate external stimuli which invoke a specific behaviour response in the animal, or otherwise stated you would want to look at proximate causations of behaviour. Researchers would want to develop questions that reveal causal answers: What external environmental stimuli and internal stimuli cause the animal to respond in a particular way? Answers to these questions often rely on the underlying psychological, physiological, and neurological mechanisms regulating an animals behaviour (Martin and Bateson, 2007). A possible causal explanation to why baboons groom would be that grooming functions as a as a mechanism to reduce stress (Crockford and et al., 2008). Moreover, Tinbergen (1963) was interested in investigating how changes in behaviour machinery are affected during development and coined the term ontology to describe this process. What was it about an individuals development that leads them to behave in a particular manor? Answers to these type of questions require scientists to look at whether a behaviour is learned or refined through development processes such as imprinting or possibly if it is generated by a genetic predisposition. In addition to the importance of providing proximate (causal and ontological) levels of explanation, two classes of questions investigate ultimate factors are equally important to investigate. Ultimate questions are interested in understanding how evolution has selected for and produced specific behavioural phenomena. One such questions looks at the adaptive/survival value a given behaviour would confer on an individual. For example, why do primates participate in intergroup aggression? These type of questions are considered functional investigations. As an example, evolutionary based cost-benefit theories would look at the functional/adaptive significance to intergroup aggression. One possible hypothesis to the question of why individuals exhibit intergroup aggression is that the more aggressive primate groups will achieve increased access to reproductive females and increased access to resources (Manson and Wrangham, 1991). Natural selection imposes differential reproductive succes ses, understanding these functional relationships provide answers to adaptive questions. The last behavioural problem Tinbergen identified was that of evolutionary history. He explains, The fact that behaviour is in many respects species-specific, and yet often similar in related species,à ¢Ã¢â€š ¬Ã‚ ¦[leads to] the natural conclusion, namely, that behaviour should be studied comparatively just as structures, with the ultimate aim of elucidating behaviour evolutionà ¢Ã¢â€š ¬Ã‚ ¦(Tinbergen, 1963: 427). Here Tinbergen advocates a phylogenetic approach to analyzing behaviour. Ethology aims to show how natural selection shaped the evolution of behaviour over time while uncovering possible evolutionary pathways (Tinbergen, 1963 and Barret, et al., 2002). For instance, if researchers were interested understanding why humans breathe the way they do, they would be interested in knowing how we evolved lungs? Farmer (1997) provides an evolutionary account to this question: Human lungs are believed to have evolved from ancestral fish gas bladders. This level of explanation provid es clues into when a behaviour may have first arisen and when it diverged between ancestral species. Ethology attempts to reconcile these four levels of explanation into a comprehensive framework for understanding. One such study illuminates the dangers researchers face when they incorporate only one level of explanation. Power (1975) conducted a study in which he tested whether mountain bluebirds lack altruistic behaviour. He attempted to show this by removing one mate of a pair caring for nestlings to test the claim; if altruism existed, a new mate would instinctually care for the nestlings. The study showed that new mates did not care for the nestlings, therefore the hypotheses, mountain bluebirds are altruistic, was rejected (Power, 1975). This study was criticized because it failed to account for the fact birds do not usually accept young unless hormonally prepared for them (Emlen, 1976). This process usually entails both mating partners being present during the events leading up to hatching and the presence of nestlings (Emlen, 1976). This physiological knowledge into hormonal cues in mountain bluebirds generated an alternative hypothesis; the new mate did not provide care to the nestlings because it lacked the proper hormonal activation. Therefore, it was concluded that the original hypotheses posed by Power was erroneous and failed to properly demonstrate if mountain bluebirds were altruistic. This example illustrates how tenuous behavioural studies can appear when they fail to incorporate ethological principles into their research design. Applied Ethological Principles Furthering Insight into Human Behaviour The more we learn from studying animal behaviour, the more we reveal about ourselves. Because humans are social primates, more ethological attention has focused on the study nonhuman primates as the best model to explain the social behaviour of humans. One such example into the potential benefits of ethological inquiry is articulated by the investigation into the effects of empathy, as one possible emotional mechanism that has evolved to help maintain and reinforce social bonds. Empathy is a complex emotion which has been proposed to exist in humans and nonhuman primates. Many ethologists have focused on chimpanzee and bonobo social systems, our closest extant ancestors, to better understand potential regulating factors involved in social bonding that could have helped promote and sustain the evolution of cooperation altruism. De Waal (2008) suggests humans as well as nonhuman primates both possess capacity to empathize with others, as a regulating mechanism of directed altruism. Directed altruism is defined as helping or comforting behaviour directed at an individual in need of pain, or distress (De Waal, 2008). Mounting evidence supports the view; similar cognitive capacities exist in human and nonhuman primates that could facilitate empathetic impulses and be linked to our similar evolutionary histories. Several studies have shown infants have an innate capacity to be influenced by the welfare of others. Infant nonhuman and human primates are known to respond to the distress of others with distress (Preston and de Waal, 2002). Furthermore, Preston and de Waal consider the hormonal release during suckling in maternal care as a positive promoter that rewards the giver with feel good hormones (ie. Oxtocin) to engage in directed altruism (Panksepp, 1998). This hormonal release could play a proximate role in promoting the perceiver to internalize the emotional state of another individual. Building on the neuroanatomy of empathy research, the central nervous system and the Perception Action Mechanism (PAM) have also been considered as a hard-wired link that controls emotional state matching and motor mimicry in humans and nonhuman primates (Preston and de Waal (2002). Chimpanzee studies reveal an increase in brain temperatures in the right hemisphere when chimpanzees are shown videos of severe aggression compared to neutral or positive videos (Parr and Hopkins, 2000). Negative videos directed a specific physiological reaction in the brain in response to the negative stimuli. These studies identify a potential link between the areas of the brain that are activated when individuals observe and witness emotional states of others (Preston and de Waal 2002). Meaning, the cognitive capacities for the emotional complex of empathy may not be strictly limited to humans, but may also function similarly with closely related nonhuman primates. The suggestion that nonhuman primate may also posses the capacity for empathy has not come without contention. Many scientists believe humans are the only species cognitively advanced enough to possess the innate capacity to internalize the emotions of others (eg., Schino, 2007). If Preston and de Waals claim is true, then empathetic hard-wiring has an ancient evolutionary lineage that evolved long before modern humans. Theoretically, innate empathetic capacities would help maintain and shape cooperation, reconciliation, and altruism between human and nonhuman primates. The origins of such a complex behaviour may have originated due to stronger selection on maintaining increased group size within ancestral primates. Therefore, it should be no surprises if we discover humans due in fact share the capacity to empathize with other social primates. This study promotes a possible link between the evolution of the complex sociality and empathetic emotional capacities in primates. Investigations like this exemplify the potential ethological methodologies pose when looking into proximate and ultimate roots to complex human and animal behaviour. Discussion An ethological approach to animal behaviour derived from early behavioural sciences. Today, modern ethnology places emphasis on different biological aspects to account for the contexts in which animal behaviour occurs using physiological and evolutionary perspectives. Most behavioural phenomena are not satisfactorily explained at the proximate or ultimate levels. Therefore, to understand the behavioural process fully, ethology appropriately focuses on answering Tinbergens four questions to correctly identify the reciprocal relationship between causal and evolutionary explanations of behaviour.

Essay --

import java.util.ArrayList; import java.util.Arrays; /** * */ /** * @author sharonim * */ public class CarRadio { private StationData data; private boolean power; private int frequency; private String bandAMFM; private int volume; private boolean mute; private boolean set; private int[] AMpreset; private int[] FMpreset; public static final int Vol_min = 0; public static final int Vol_max = 20; public CarRadio(StationData d){ this.data = d; this.power = false; this.frequency = FreqBand.AM.minFreq(); this.bandAMFM = "AM"; this.volume = 0; this.mute = false; this.set = false; this.AMpreset = new int[5]; this.FMpreset = new int[5]; Arrays.fill(FMpreset, FreqBand.FM.minFreq()); Arrays.fill(AMpreset, FreqBand.AM.minFreq()); } public void powerBtn(){ if(this.power == false){ this.power = true; } else{ this.power = false; } clear(); } public void volumeUpBtn(){ if(this.power == true){ if(this.volume == Vol_max){ return; } else{ this.volume++; } } else{ return; } } public void volumeDownBtn(){ if(this.power == true){ if(this.volume == Vol_min){ return; } else{ this.volume--; } } else{ return; } } public void muteBtn(){ if(this.power == true){ if(this.mute == false){ this.mute = true; } else{ this.mute = false; } } else{ return; } } public void amfmBtn(){ if(this.power == true){ clear(); if(this.bandAMFM == "AM"){ this.bandAMFM = "FM"; this.frequency = FreqBand.FM.minFreq(); } else{ this.bandAMFM = "AM"; this.frequency = FreqBand.AM.minFreq(); } } } public void tuneUpBtn(){ if(this.power == true){ clea... ... == true){ if(this.set == true){ setPreset(3); clear(); } else{ usePreset(3); clear(); } } else{ return; } } public void preset5Btn(){ if(this.power == true){ if(this.set == true){ setPreset(4); clear(); } else{ usePreset(4); clear(); } } else{ return; } } public ArrayList display(){ ArrayList output = new ArrayList(); output.add("Power: " + power); output.add("Band: "+ bandAMFM); output.add("Frequency: " + frequency); output.add("Volume: " + volume); output.add("Mute: " + mute); output.add("FM Preset: " + FMpreset[0] + " " + FMpreset[1] + " " + FMpreset[2] + " " + FMpreset[3] + " " + FMpreset[4]); output.add("AM Preset: " + AMpreset[0] + " " + AMpreset[1] + " " + AMpreset[2] + " " + AMpreset[3] + " " + AMpreset[4]); return output; } }

Victims of Domestic Abuse :: Legal Issues, Politics, Social Issues

Currently, protective orders are only provided during regular court hours to victims of domestic abuse. However, the occurrence of violence has no time frame – it does not only take place or transpire on a nine to five time clock. Therefore, I propose that legislation should be pushed forward which allows District commissioners the authority to put temporary restraining orders on people accused of domestic violence. It is important to note that victims may not receive full protection until the existing false impressions, held by some judicial and public safety officials, about the proper issuance and enforcement of protective orders are rejected. It is often considered that a protective order, being a civil order, should not be handled or enforced by police. This type of power should not be distributed, uncontrollably, to police officers. Since a court issues a protective order, some mistakenly believe that the police should not be able to arrest a person who violates the protective order because the person is in contempt of court – not disobeying the law. The proposed legislation would destroy these misconceptions by changing the state constitution to allow District commissioners to not only grant protective orders but also at night and on the weekends to safeguard â€Å"victims† of domestic abuse. Domestic violence is defined as threatened or actual abuse from someone in the victim’s immediate family or in his/her home or with whom she/he has a close relationship. Temporary restraining orders are issued by a court to restrict the conduct of a person while providing a victim with protection from the activities of an abusive person.

Analysis of Myth of Total Cinema: Bazin

The Myth of Total Cinema Andre Bazin in his article, The Myth of Total Cinema, asserts that motivation behind cinema is realism. He explains his theory by examining the technology of cinema. He argues that cinema was not born from the technology advancement but rather from innate desire to reproduce the realism of our world. â€Å"The basic technical discoveries [are] fortunate accidents†¦ essentially second in importance to the preconceived ideas of the inventors† (Bazin, 200). What Bazin means is that the invention of technology was not to gain profit rather to replicate and reproduce our real world on screen.Though he does argue that some were in it for the profit of the technology. Inventors of photography and cinema thought about what they will show and reproduce primarily to how they will achieve the reality of the world. In another words, the essential drive to reproduce the real led to the production of technology. The desire for realism did not come from the prod uction of technology. Bazin goes on to explain that our understanding of cinema should not derive from the technology but from the reality that is perceived through the reproduction. Related article: Odeon Cinema PestleBazin goes on to state that: â€Å"The guiding myth, then, inspiring the invention of cinema, is the accomplishment of that which dominated in a more or less vague fashion all the techniques of the mechanical reproduction of reality in the nineteenth century, from photography to phonograph, namely an integral realism, a recreation of the world in its own image, an image unburdened by the freedom of interpretation of the artist or the irreversibility of time† (Bazin, 202). What he is trying to elucidate is that the guiding myth of realism and cinema should be the production of cinema unburdened by an artist’s interpretation or subjectivity.It also means that the time is not restricted. In addition Bazin continues, â€Å"The real primitives of the cinema, existing only in the imaginations of a few men of the nineteenth century, are in complete imitation of nature† (Bazin, 202). He is stating that a real cinema is established by t hose who dream of cinema as a replicate of nature. Bazin concludes that the myth of total cinema is ‘realism’, and that it has been a part of every man before invention of technology. Bazin’s article is very interesting and reasonable but his arguments only justify one side of the story.Cinema is not only a tool for reproduction of nature but also an apparatus for fantasy and dreams. It can be argued, I too agree, that the development of technology was created for the purpose of recreating nature, but the development of technology has advanced artistically. This artistic development of technology has aided many in creating their imagination that are beyond reality. For example, the film, Inception, contains scenes that are impossible to film in reality. Scenes containing upside buildings, never ending stairs, buildings crumbling and etc. are very difficult to accomplish without the help of the advancing technology. Yet the advancing technology has made it possibl e to create the impossible. What I am trying to say is that the story of Inception was not created prior to the advancement of technology but after. The story of the film was thought out with the possibilities of the technology in mind. Bazin maybe correct in stating that cinema was essentially the instinctive drive of human desire to reconstruct and imitate reality though we can argue that it is not the ‘only’ drive of cinema.

Confidentiality and Minors

Confidentiality is an essential component to the counseling process. It allows for the client to build a trustful relationship with the counselor. â€Å" Counselors regard the promise of confidentiality to be essential for the development of client trust† (Glosoff & Pate, 2002). Most individuals that seek counseling services assume that what is discussed in the counseling sessions with the counselor will be kept in confidence with limited exceptions. These exceptions become a complex balancing act for the counselor especially when their clients are minors. Confidentiality is a widely held ethical standard a variously accorded legal right of clients and responsibility of counselors (American Counseling Association, 2005: American School Counseling Association, 2010). According to the Ethical Standards for School Counselors and the Code of Ethics and Standards for Counseling (2010), both specify that counselors are ethically required to take appropriate action and breach confide ntiality in certain circumstances involving minors.Counselors are required to breach confidentiality if there is imminent danger to self and others, if there is suspected child abuse or neglect or to protect a vulnerable client from danger. There are other limitations to confidentiality and minors as well. Some of these limitations involve parents and their right to know what is happening in counseling sessions between the therapist and their child.This problem is one that schools counselors and clinical therapists must face when counseling minors. Counselors in both clinical and school settings are faced with ethical issues with regards to confidentiality each time they encounter a client that is a minor. School Counselors have a variety of roles and responsibilities to students, teachers, parents and administrators (Iyer, McGregor & Connor, 2010).According to the American School Counseling Association (2004), it is the responsibility of the school counselor to help a child develop effective coping skills, identify personal strengths and assets, recognize and express feelings and provide a foundation for the child’s personal and social growth as he or she progresses from school to adulthood as apart of the process. School Counselors must collaborate with all persons involved with the minor in this process, which usually includes the parents and teachers. SchoolCounselors are also sometimes asked to be apart of child study teams within the school, which can be very beneficial to the students and those involved in their lives. School Counselors must follow the American School Counseling Association’s ethical standards for School Counselors regarding confidentiality. In beginning sessions between the client and the school counselor confidentiality should be discussed and the conditions in which it may have to be breached. According to Lazovsky (2010), The management of student confidentiality has been described as the primary ethical dilemma of sch ool counselors.There are various ethical and legal issues that arise for School Counselors when dealing with confidentiality. School Counselors are required ethically to report when a student engages in clear and imminent danger to themselves or others. Some school counselors base their decision to breach confidentiality on how imminent the danger is that is being presented by the situation. â€Å"Most counselors would agree parents should be informed of drug experimentation by an 8 year old. Many however, would disagree to tell parents that a 16 year old client reported occasional experimentation with marijuana† (Glosoff & Pate, 2002).This example shows that school counselors should use discretion when deciding to breach confidentiality. These two minor clients are different but each situation has a variety of ways that it could be handled. According to Lazovky (2008), school counselors are advised to consult with supervisors and colleagues before making decisions based on b reaching confidentiality. They should also know their state policies and laws in the school jurisdiction. Another ethical and legal issue that can arise for school counselors counseling minors in relation to confidentiality is the disclosure of student provided information to parents.Privileged communication is apart of confidentiality. Privileged communication allows for clients to ask counselors to keep their communications and records of their counseling sessions confidential. Privilege belongs to the client and the counselor asserts privilege for the client. According to Glosoff (2002), the already complex issue of privileges communication for school counselors is made even more complex by who has the privilege when counseling a minor. Parents of minors rather than minor clients are assumed to control privilege. School Counselors are sometimes subpoenaed for court appearances when the parent’s do not agree on whether the counselors presence is necessary in the testimony o r a parental custody dispute may be the heart of the legal proceeding. The ACA and ASCA recognize that school counselors have limits to their ability to protect client confidences. School Counselors must not only be mindful of their ethical duties but cooperate with any laws that that apply to them as well. The Family Education Rights and Privacy Act (FERPA) establishes that parents control the rights of students under the age of 18 (Iyer, McGregor & Connor, 2010).This includes any of the student’s records such as grades, awards and date of birth. Decisions about the release of these records are based under exceptions under FERPA and also the parent’s consent. However, most records regarding the student are held in safe places where other school officials do not have or need access. Another law that school counselors must keep in mind is HIPAA. This law was enacted to protect patient’s health information. In relation to school counselors, the student’s me dical records are being protected. The issue of confidentiality in Child Study Teams has become an ethical dilemma for many school counselors.The school counselor must decide on what to disclose and what information to inquire about based on each member’s rights and responsibilities. Deciding what to reveal and what to keep confidential can be a hard and difficult task for school counselors. Clinical Therapists face many ethical and legal issues with regards to confidentiality as well. Clinical Therapists are different from School Counselors in their role with minors because the only stakeholder involved with the therapist in most cases is the parent. According to Ellis (2009), minor’s right to confidentiality is an area at times, which ethics and the law are in conflict.One of these ethical dilemmas arises in the area client privilege. In the case of minors, this privilege extends to the parents who act as representatives to their dependent children. Clinical Therapis t struggle with maintaining confidentiality for their minor clients especially when the law is on the side of the parents because they have the right to know. Stone & Issacs (2003) suggest that in order to deal with ethical issues regarding confidentiality and minors therapists should prepare a written professional services agreement which provides details on the limits and conditions of confidentiality.At this point the parent can be involved in their child’s treatment in various ways. One of the ways that parents can be involved is through periodical family sessions. In the clinical counseling setting, there are often conflicts between duties of confidentiality and the need to share information with parents or other agencies that provide care for a child or adolescent. There can also be ethical conflicts between duties of confidentiality, grounded in respect for patient autonomy, and both statutory and moral obligations to report child abuse, which are grounded in duties of care and protection (Kaplan, 2005).One issue which troubles some clinical therapists is a statutory obligation to report consensual sexual relationships that adolescents are engaged in with adults irrespective of whether they are clinically judged to be abusive, because they can be framed in many child protection statutes or guidance as constituting abuse. (Ellis, 2009). There are some similarities between confidentiality and counseling minors in both school and clinical settings. One similarity is that in both settings counselors must follow the same ethical guidelines for breaching confidentiality.Breaching confidentiality is allowed by ethical codes in special or extreme circumstances (Lazovsky, 2008). In both settings counselors must carefully deliberate over the circumstances that are presented to them by the minor client in the counseling sessions. The counselor should then decide whether or not to breach confidentiality. This ethical dilemma is a difficult issue that many co unselors are faced with in both clinical and school settings.Another similarity between counseling minors in both school and clinical settings is that counselors must often consult with other staff members in both settings for the benefit of the children that they serve. It is important for counselors to educate other non-mental health staff members that they must keep confidential any personal information they learn about children as a result of their professional positions (Rehmley & Herley, 2010). If any information were to be disclosed outside of the school or clinical settings, it could be lead to grounds for a lawsuit.There are some differences between confidentiality and counseling minors in both school and clinical settings as well. One difference is that counselors in clinical settings encounter fewer ethical issues around confidentiality and minors because parents usually have given legal consent for the counselor to work with the client. However in the school setting, Reh mley & Herley (2010) state that the counselor often does not have a legal obligation to obtain parental permission before counseling students unless there is a federal or state statute to the contrary.Another difference between confidentiality and minors in the school and clinical setting is in the clinical setting the counseling process may be limited to the counselor, the minor client and the parents. Most minor clients who are placed in clinical treatment facilities will be unable to make crucial decisions for themselves. The privilege of informed consent will be given to the parent and the parent will operate in the child’s best interests (Glosoff & Pate, 2002). Counselors in both clinical and school settings find the ethical and legal issues of confidentiality difficult because there are constant conflicts between the law and ethics.One issue that counselors find causes tension between law and ethics is whether children have the right to enter into a counseling relations hip without parental consent. According to Rehmley & Herley (2010), every child has a moral right to privacy in the counseling relationship. Kaplan (2005) believes that children should have the same rights to confidentiality as adult clients. However, counselors constantly struggle between the ethical obligation of privacy to their minor clients and their legal obligation to the parents of the same minor clients to keep their child protected and safe.There are some ways that counselors are able to deal with these ethical and legal dilemmas regarding confidentiality and minors. One recommendation that was made by Iyer, Baxter-McGregor & Connor (2010) is to develop and maintain a strong informed consent policy. Informed consent is a process that is an ongoing process and should begin before the counseling process begins. According to Glosoff & Pate (2002), it is beneficial in both settings to develop a written informed consent policy so that it can be given to parents and anyone else who is involved in the clients counseling process.This is beneficial because all parties involved in the process will know about confidentiality and also what to expect. Another recommendation that was suggested by Iyer, Baxter-McGregor & Connor (2010) is to educate all members that are involved in the minor client’s counseling process about the importance of confidentiality. In this way there will be a reduction in the likelihood of difficult situations posed by ethical dilemmas developing in the first place. An explanation of confidentiality would be a great addition to an orientation to parents, teachers or other non-mental health professionals.They would know what to expect with regards to confidentiality in counseling sessions with minors. Another suggestion that was discussed in the literature in relation to ethical and legal dilemmas regarding confidentiality and minors is to send out educational newsletters and emails. This suggestion takes a proactive stance towards the ethical and legal issue of confidentiality and minors and it helps to avoid the possible ethical dilemma before it occurs (Glosoff &Pate, 2002).Some possible items that could be included in these newsletters or emails may be a definition of confidentiality, one’s informed consent policy, state regulations or law’s regarding confidentiality and a summary of ASCA’s and ACA’s ethics statements for counselors. Lastly, another suggestion that was discussed in the literature in relation to ethical and legal dilemmas regarding confidentiality and minors is for counselors to develop a strong network of professionals that counselors can confide in and ask advice when they encounter an ethical dilemma (Iyer, Baxter-McGregor & Connor 2010; Glosoff & Pate, 2002).This network may include school psychologists, local psychologists, counseling professionals and any who works within a similar field. According to Iyer, Baxter-McGregor & Connor (2010), a counselor may u se a common framework such Kitchener’s five moral principles regarding ethical decision making. The five moral principal’s are autonomy, justice (fairness), beneficence (doing good), non-maleficence (doing no harm) and fidelity (keeping promises).Another ethical decision making model that can be followed is by Forester-Miller and Davis which is to 1) Identify the problem, 2) Apply one’s professional code of ethics, 3) Determine the nature and decisions of the dilemma, 4) Generate potential courses of action, 5) Consider the potential consequences of all options and choose a course of action 6) Evaluate the selected course of action and 7) Implement the course of action. Counselors in both clinical and school setting have a tremendous amount of responsibility to uphold when they are counseling minors.The ethical and legal issues that arise for this group can sometimes differ and also be contradictory to each other. It is the responsibility of the counselors to pr epare themselves and all parties involved in the counseling process with the knowledge that is necessary in regards to confidentiality and minors. In many cases when the counselor is left to choose the right course of action in regards to confidentiality, the outcome will inevitable benefit the client. References American Counseling Association. (2005). Code of ethics and standards of practice (Rev. ed. ) Alexandria, VA: Author.American School Counselor Association. (2010). Ethical standards for school counselors. Retrieved from http://www. schoolcounselor. org/content. asp? contentid=17 Barnett, J. E. (2008). The ethical practice of psychotherapy: Easily within our reach. Journal Of Clinical Psychology, 64(5), 569-575. doi:10. 1002/jclp. 20473 Ellis, E. M. (2009). Should a psychotherapist be compelled to release an adolescent’s treatment records to a parent in a contested custody case?. Professional Psychology: Research And Practice, 40(6), 557-563. doi:10. 1037/a0017419 Glo soff, H. L. , & Pate, R. r. (2002).Privacy and confidentiality in school counseling. Professional School Counseling, 6(1), 20-27. Iyer, N. N. , Baxter-McGregor, J. & Connor, A. R. (2010). Ethical dilemmas for the school counselor: balancing student confidentiality and parents’ right to know. New York State School Counselor Association, 7(2), 17-22. Kaplan, A. I. (2005). Therapist-Patient Privilege: Who Owns the Privilege?. Journal Of Aggression, Maltreatment & Trauma, 11(1/2), 135-143. doi:10. 1300/J146v11n0111 Lazovsky, R. (2008). Maintaining confidentiality with minors: Dilemmas of school counselors. Professional School Counseling, 11(5), 335-346. oi:10. 5330/PSC. n. 2010-11. 335 Mitchell, C. W. , Disque, J. , & Robertson, P. (2002). When parents want to know: Responding to parental demands for confidential information. Professional School Counseling, 6(2), 156-161. Rehmley, T. P. , & Herlihy, B. (2010). Ethical, Legal and Professional Issues in Counseling. Merrill; New Yor k. Stone, C. , & Isaacs, M. L. (2003). Confidentiality with minors: The need for policy to promote and protect. The Journal Of Educational Research, 96(3), 140-150. doi:10. 1080/00220670309598802 Confidentiality and Minors By Neferteria Thomas